Unlimited customer service provided by DebtCol

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Unlimited customer service is included in your subscription

DebtCol Software offers complimentary UNLIMITED support to all of our clients.

Why is support necessary?

A well-run Helpdesk is the first point of contact for new and existing customers and the central place of knowledge that provides workflow guidance that helps solve client queries more effectively.

DebtCol's customer service offers a sophisticated ticketing system that allows our clients to lodge a ticket from our support site or start a live chat with one of our friendly, award-winning customer service team. Of course, clients can still contact us directly by phone, an option fast disappearing from a lot of tech companies support options.

This modern process gathers intelligence such as client questions, requests, and incidents and pools them into a single inbox for our customer support staff to respond to swiftly and efficiently. The ticketing system also allows us to determine the priority of the query so that urgent issues are classified and actioned according to their urgency rating, ultimately leading to productivity.

Having a record of all tickets in one location allows us to run reports, determine where future development is required, and identify if any further gap training can be recommended for your team. This valued information is used to update other invaluable support tools such as our online Knowledge Articles and DebtCol University.

DebtCol is the most awarded Software Solution in our industry, and we pride ourselves on providing the best customer service possible.

For more information on DebtCol or for an obligation free demonstration, contact us at sales@debtcol.com.au or on 1300 765 609 for more details.

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