About us

DebtCol helps Collection Agents, Law Firms and Field Agents collect debt faster and streamline the management of field assignments.

We Listen. We Develop. We Improve.

We Listen. We Develop. We Improve.

DebtCol began the journey of providing software to the debt collection industry in 1999 and after working in the debt collection industry for 10 years the founder, Sandy Barrett, decided to develop a software system to satisfy his desire for improved efficiencies, which would meet the growing needs of the industry who were demanding it.

Since this time, the business has evolved into one of Australia’s most respected and awarded software systems that meets if not exceeds our client’s expectations.

Our people have vast experience working for and with various sized agencies, so we understand your needs and challenges.

We understand that competition in collections and field services is fierce and margins are small. DebtCol is full of productivity features aimed at increasing your margins. DebtCol is extraordinarily user friendly and totally customisable for building workflows based on your business model.

DebtCol makes it easy to allow anyone to use, regardless of their experience with debt collection or field services management.

If you are starting a new business DebtCol provides you with everything you need to run your agency.

DebtCol offers a 90-day money-back guarantee for every system purchased. This ensures that we care that you get a good outcome.

Collect more, Make more!

Software Empowering your business. That is our brand promise because agencies using DebtCol are empowered.

Leadership team

  • Glen Riddell

    Chief Executive Officer

    Software design should be considered an art form. Users need to be engaged by the software we produce allowing them to deliver results in a faster more efficient way than provided by any other vendor in the market.

    When designing software, I like to craft solutions that provide the best fit for all customers while avoiding unnecessary complexity. User feedback is crucial and helps shape the next generation of software that we produce.

    Glen is the Chief Executive Officer and a Director at DebtCol Software. Joining the DebtCol team in 2008 as a developer, he bought 10 years of commercial application development with him and has led major DebtCol developments that saw the inclusion of portals, API’s and integrations with our partners.

    Glen’s vision and dedication will ensure that DebtCol continues to grow and produce award winning software that pushes the boundaries and exceeds client expectations.

  • Olga Maragakis

    Business Development Manager

    Credibility is the key to being successful when selling any product.

    As an expert in business development and enterprise software sales, over the last 13 years I have had the opportunity to plan, develop and showcase major initiatives that have driven industry change.

    Being committed to providing solutions and forming part of our leadership team, Olga brings a level of professionalism and positivity that allows her to showcase our software with pride and passion.

  • Elizabeth Peterson

    Customer Service Manager

    The importance of the user experience is paramount and therefore at the center of everything we do from product development, right through to after-sales support.

    Utilizing best practice policies ensures we deliver a robust and reliable solution every time. I really enjoy being part of a team which makes quality software that is trusted by many.

    Liz has over 4 years as Customer service Manager and forming part of our management and strategic leadership team, Liz continues to exceed our clients’ expectations through excellence in customer service.
    Her in depth knowledge of DebtCol Software and leadership skills allows us to grow in confidence knowing our customers will be supported. Liz enjoys working as part of a dynamic team where after sales support is everything.

  • James Peterson

    James Peterson

    Customer Success Manager

    Don’t tell me the sky is the limit, there are footprints on the moon

    James has extensive experience in managing client relationships culminating in over 25 years of customer service experience managing large retail teams.

    With his broad experience in customer service, and extensive experience working as part of our award-winning customer service team, James brings a level of support to our clients that is second to none.

Testimonials

We have been using Debtcol since 2011 with 3 users and find every year the system gets better and better.

When calling the help line or emailing a request to have a problem solved they are always back to us that day and most of the time the problem is solved the same day.

If you ever need to ask us any questions about the system please don’t hesitate to contact any of us at Persuasion Pty Ltd.

Dean Cohen, Managing Director, Persuasion Pty LTD

A reliable, robust and responsive system that has the flexibility to cater for our specific requirements.

Whether two users or fifty Debtcol is an affordable system that can be tailored to meets your needs.

Having used five different Debt Recovery systems over the past 40 years I can honestly say that Debtcol, has enabled ‘Complete Credit’ to achieve efficiencies previously unattainable.

As important Liz, James and the Debtcol team are experienced and provide knowledgeable, timely support, they work with you.

My comments are provided without hesitation and with the highest recommendation.
I suggest if you are starting out in the industry, or thinking of upgrading your existing system definitely do your due diligence on Debtcol.

Ross Smith, Director/Client Services Manager, Complete Credit Management Services Pty Ltd

Using DebtCol has been a great experience with personal support not just with technical difficulties but assistance with the use of the system. It makes managing a large portfolio of debtors, staff and multiple clients a smooth and efficient process.

Reporting has been made simple and having the ability to customize existing reports or create reports for our individual needs has been made relatively simple.

I highly recommend DebtCol as it made the process of debt collection simple and effective

Brett Beverstock, Collections Team Leader, Control Insurance Solutions

Awards We Celebrate

APAC Business Insider Award 2017/2018 Winner

We are thrilled to announce that DebtCol won the APAC Enterprise Awards 2017 and 2018 - Best Debt Collection Software.

Australian Achiever Awards 2011-2015 Winner

The Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’ own customers.

In 2006, 2007, 2008, 2009, 2010, 2019 and 2020 we were officially recognised by the Australian Achiever Awards for providing customer service excellence in the category of Computer Systems & Software Services. In 2011, 2012, 2013, 2014, 2015 and 2016 we took out the top prize as the WINNER of the Australian Achiever Awards and this is testament to our on-going commitment to customer service. Our testimonials provide further evidence that DebtCol is the "go-to" choice for your collection software solutions.

Try our system and see how it can help you to collect debts more effectively

Send us your details and our sales representative will arrange a free demonstration.

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